Return policy
CANCELLATION OF ORDERS
The client has the right to cancel any order he has placed on this website and receive a refund of his money, provided that it is made within 7 days of receipt and the order is in the original conditions of its shipment.
In the event that the order has already been processed and shipped, the customer must wait to receive the merchandise and then return the order. In this case the return shipping costs will be borne by the customer.
To cancel an order, please contact us by sending an email to info@barricasdemadera.com
Please read the return or exchange section below.
RETURN OR EXCHANGE OF A PRODUCT
If you are not completely satisfied with your purchase, simply return the product in its original condition (packaging, boxes, etc., in perfect condition) within 7 days of receipt, and provided that the product remains in perfect condition condition and with the original packaging. We will proceed to the full refund of the purchase amount. Return shipping costs are borne by the customer.
Please understand that:
- The product is your responsibility until it reaches us. For your own protection, we advise you to use a shipping system for returns that guarantees the integrity of the products.
- The cost of return is your responsibility.
- The time interval that usually passes until the return becomes effective is about 7 to 14 days.
- Contact us and we will give you the return address of the product.
WRONG OR DEFECTIVE PRODUC
If you have received an erroneous or defective product, contact us indicating the order number, product details and the reason for return. You have 7 days from receipt of the order to proceed with the return. The return costs in case of error or defect in the product are borne by us.